CIAK Grupa d.d. has made an obligation to provide services and deliver products in line with internal, national, and international norms, legislature and other regulation pertaining to quality, environmental protection, employee health and safety, and energy efficiency.
CIAK Grupa d.d. aims to fulfill the requests of its customers and respect the established norms in providing services and products as its top priority commitment, which is why every service is conducted with process planning and management according to the defined procedures in mind.
Our relations with customers and suppliers are based on and maintained through mutual trust, particularly through compliance in terms, specifications and requirements pertaining to quality, environmental protection, employee health and safety, and energy efficiency, and safety in road traffic.
We continuously conduct additional training activities for our employees with the aim of raising the level of quality and responsibility for conducting their task.
CIAK Grupa d.d. shall fulfill the requirements pertaining to health and safety from the norm ISO 45001:2018 and the SCC by including all parts of the company and all employees – top management, operational management, and workers – into the system by taking into account their motivation and informedness, preventing workplace accidents through continuous analysis of all possible worker safety hazards, obtaining protective equipment and appropriate machines and devices and their timely testing and replacement, by preventing professional diseases and job-related health risks through employee care and regular medical check-ups, prevention of exposure to harmful influences and stress, preventing ecological and physical damage by raising awareness and informing all individuals included in the work process about the risks and possible consequences and the actions that can be undertaken to avoid them, as well as continuously improving the standards of health protection, worker safety and environmental protection.
By fulfilling the requests pertaining to energy efficiency, CIAK Grupa d.d. supports procurement of energy products and services and creating designs which increase energy efficiency.
By fulfilling the requests pertaining to road traffic safety, CIAK Grupa d.d. shall fulfill the requirements from the norm ISO 39001:2012 pertaining to preventing death or severe injuries, including all parts of the company, all interested parties and all employees – top management, operational management, and workers – into the system by taking into account their motivation and informedness, preventing workplace accidents through continuous analysis of all possible worker safety hazards, obtaining the latest equipment and appropriate machines and devices and their timely testing and replacement, by preventing professional diseases and job-related health risks through employee care.
International norms ISO 9001:2015, ISO 14001:2015, ISO 39001:2012, ISO 45001:2018, ISO 50001:2011 and SCC require constant monitoring and assessing the systems for quality assurance, environmental protection, workplace health and safety, energy efficiency, and road traffic safety, both internally and externally in the form of authorized certification organizations. We try to maintain and preserve all recognitions and certificates we achieve in all subsequent reviews.
System management review is conducted at least once a year and planned internal reviews represent the foundation for corrective measures in further developing an integrated management system for the upcoming periods.
Periodical reviews of system management policy ensure its continuous adequacy.
This policy is available to all interested parties and is communicated to all working for or in the name of company CIAK Grupa d.d.